M B A R UD E S T I N A T I O N S
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Privacy Policy

Last Updated: 4 October 2026

Mbaru Destinations (“Mbaru Destinations,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit mbarudestinations.com, contact us, request travel planning services, make a booking, or otherwise use our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Mbaru Destinations is an independent travel advisor and operates as an independent travel business.

We provide travel planning and booking services, including accommodation, transportation, tours, activities, and other travel-related arrangements.

For certain bookings, we may work with third-party travel suppliers, booking platforms, payment providers, and our host agency, Fora Travel, Inc. (“Fora”).

Fora is a technology provider and host agency and is separate from Mbaru Destinations. Where your personal information is processed by Fora or another third party, that party may have its own privacy policy governing its handling of your information.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name;

  • Date of birth;

  • Nationality;

  • Contact details, including email address, telephone number, and address;

  • Passport or other travel document information where necessary to make a booking;

  • Travel dates and destinations;

  • Accommodation preferences;

  • Flight and transportation information;

  • Information about other travelers in your booking;

  • Dietary, accessibility, or other travel preferences that you choose to provide;

  • Payment and billing information;

  • Information contained in communications between you and Mbaru Destinations; and

  • Any other information you choose to provide when requesting our services.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and information about how you interact with our website.

3. How We Collect Your Information

We may collect information:

  • When you submit a form on our website;

  • When you contact us by email, telephone, social media, or another communication method;

  • When you request a quote or itinerary;

  • When you make or request a travel booking;

  • When you make a payment;

  • When you subscribe to marketing communications;

  • When you use our website; and

  • From travel suppliers, booking platforms, or other third parties where necessary to provide services to you.

You should only provide personal information relating to another traveler where you are authorized to do so.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests;

  • Prepare travel recommendations, quotes, and itineraries;

  • Make and manage travel reservations;

  • Communicate with travel suppliers and other service providers on your behalf;

  • Process or facilitate payments;

  • Provide customer service and assistance before, during, and after travel;

  • Communicate changes, cancellations, confirmations, or other information relating to your booking;

  • Verify information where necessary;

  • Provide information about our services where you have requested or consented to receive it;

  • Improve our website, services, and customer experience;

  • Maintain business, accounting, and administrative records;

  • Prevent fraud, misuse, or unauthorized activity; and

  • Comply with applicable legal, regulatory, tax, accounting, or other obligations.

We will only use personal information for purposes that are reasonably connected to the services we provide or otherwise permitted by applicable law.

5. Travel Suppliers & Third Parties

Providing travel services often requires us to share relevant personal information with third parties.

Depending on your booking, these parties may include:

  • Hotels and accommodation providers;

  • Airlines and other transportation providers;

  • Tour operators and activity providers;

  • Cruise companies;

  • Restaurants and other reservation providers;

  • Visa or travel document service providers;

  • Travel insurance providers;

  • Payment processors;

  • Booking platforms and travel technology providers;

  • Fora Travel, Inc.;

  • Other suppliers or partners necessary to arrange your requested travel services; and

  • Government authorities, immigration authorities, or other public bodies where required.

We only intend to provide third parties with information reasonably necessary for the relevant purpose.

Once information has been provided to a third-party supplier, that supplier may process your information under its own privacy policy and terms.

6. Fora & Travel Technology Providers

Mbaru Destinations operates independently while using Fora as a host agency and technology provider.

Where a booking or service requires us to use Fora’s systems, your information may be processed through Fora or its service providers.

Fora may process personal information in accordance with its own privacy practices and policies.

Mbaru Destinations does not control how independent third parties process information after it has been provided to them.

7. Payments

Depending on the booking, payments may be made directly to a travel supplier, through Fora, or through a third-party payment provider.

Mbaru Destinations generally does not need to store complete payment card information.

Where a third-party payment provider processes your payment, your payment information may be subject to that provider’s privacy policy and security practices.

You should review the privacy policy of the relevant payment provider where appropriate.

8. International Transfers

Travel arrangements frequently require personal information to be transferred internationally.

For example, if you book a hotel, flight, tour, or other service outside Indonesia, relevant personal information may need to be provided to suppliers located in another country.

Our service providers and technology partners may also process information in countries other than Indonesia.

By requesting travel services, you acknowledge that your information may therefore be transferred to and processed in countries outside Indonesia where necessary to provide the services you have requested or otherwise permitted by applicable law.

We take reasonable steps to ensure that personal information is handled appropriately when transferred to third parties.

9. Sensitive Information

Some information you provide to us may be considered sensitive or otherwise subject to additional legal protection, including information relating to health, accessibility, dietary requirements, or other personal circumstances.

We only request or use such information where it is relevant to providing your requested travel services or where otherwise permitted by applicable law.

You are not required to provide sensitive information unless it is necessary for a service you have requested.

Where appropriate, we may ask for your consent before processing sensitive information.

10. Cookies & Website Technologies

Our website may use cookies and similar technologies to operate the website, understand how visitors use our website, improve website performance, and support marketing or analytics.

Cookies may be placed by us or by third-party services integrated into our website.

These may include analytics, website functionality, security, advertising, or social media technologies.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

11. Analytics & Marketing

We may use analytics tools to understand how visitors interact with our website and to improve our services.

Where applicable, we may also use marketing or advertising technologies to promote Mbaru Destinations.

If you subscribe to marketing communications, we may use your contact information to send you travel-related updates, offers, inspiration, or information about our services.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

12. Legal Basis for Processing

Where applicable, we may process personal information because:

  • It is necessary to provide a service you have requested;

  • It is necessary to perform or prepare for a contract with you;

  • You have provided consent;

  • Processing is necessary to comply with a legal or regulatory obligation;

  • Processing is necessary for our legitimate business interests, where permitted by law; or

  • Another lawful basis applies under applicable law.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The nature of the information;

  • The purpose for which it was collected;

  • Whether you have an ongoing relationship with us;

  • Legal, tax, accounting, or regulatory requirements;

  • The need to resolve disputes or enforce agreements; and

  • Legitimate business requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or through our website.

15. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally permitted;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal information is processed;

  • Object to or request restrictions on certain processing;

  • Request transfer of certain information where applicable; and

  • Lodge a complaint regarding the processing of your personal information.

These rights may be subject to legal limitations or exceptions.

To exercise a privacy right, please contact us using the contact information provided below. We may need to verify your identity before completing certain requests.

16. Children’s Privacy

Our services may involve travel for children and families. However, our website is not intended to knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.

Where a booking involves a minor, the parent, legal guardian, or other authorized adult should provide the relevant information where appropriate.

17. Third-Party Websites

Our website may contain links to websites operated by third parties, including hotels, airlines, travel suppliers, booking platforms, social media platforms, and other service providers.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

18. Social Media

Mbaru Destinations may maintain accounts or pages on social media platforms.

If you interact with us through social media, the relevant platform may collect and process information about you in accordance with its own privacy policy.

We are not responsible for the privacy practices of those platforms.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

Any updated Privacy Policy will become effective when posted on our website unless otherwise stated.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Mbaru Destinations through the contact information provided on our website.

Mbaru Destinations
Website: mbarudestinations.com
Email: mbarudestinations@gmail.com

By using our website or requesting services from Mbaru Destinations, you acknowledge that you have read and understood this Privacy Policy.